What are the check-in and check-out times?

Check-in starts at 3:00 PM - 3:00 AM. Check-out is by 11:00 AM.

Are taxes and fees included in the price?

Yes. Every total shown includes taxes and fees, and we never add a booking fee. Resort fees, where a hotel charges them, are collected at the property.

Is SureStay by Best Western Massena pet-friendly?

Yes — this property accepts pets. Charges and restrictions vary, so check the pet policy under Property details or call us before you book.

How far is the airport?

Massena International Richards Field Airport (MSS) is about 8 mi away.

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2-star hotel Pet friendly

SureStay by Best Western Massena

Name: SureStay by Best Western Massena
Address: 15054 State Highway 37, Massena, NY, 13662, US
Price range: USD 149.41+
Rating: 3.8

15054 State Highway 37, Massena, NY

3.8

Good 512 guest reviews

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1 Queen Bed

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Where you'll be in Massena, NY

15054 State Highway 37, Massena, NY · 8 mi from Massena International Richards Field Airport (MSS)

Nearby

Massena International Richards Field Airport (MSS): 8 mi
St Lawrence Seaway - Eisenhower Lock: 9.8 mi
Clarkson University: 28.9 mi
Cornwall Regional Airport (YCC): 35.2 mi

What's included

Parking
Free Wi-Fi
Free Breakfast
Airport Shuttle
24/7 Front Desk
Free Parking
Pet Friendly

All 32 amenities

Parking & Transport

Secured parking
Uncovered parking
RV, bus, truck parking
Airport transportation (surcharge)
Free self parking

Accessibility

Wheelchair accessible (may have limitations)
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Well-lit path to entrance
Braille or raised signage
Upper floors accessible by stairs only
Stair-free path to entrance
Wheelchair accessible parking
No accessible airport shuttle
No accessible shuttle
Number of accessible parking spaces - 2
No elevators

Food & Drink

Vending machine
Free continental breakfast
Free breakfast

Internet

Free WiFi

Policies

Designated smoking areas

Things to Do

Picnic area
Terrace

Property Services

24-hour front desk
Professional property host/manager

Pets

Maximum number of pets per room 2
Service animals are allowed
Pets cannot be left unattended
Service animals are exempt from fees/restrictions
Pets allowed

Family

No cribs (infant beds) available

Property details

Check-in3:00 PM - 3:00 AM

Check-out11:00 AM

About SureStay by Best Western Massena

SureStay by Best Western Massena is a 2-star property in Massena, New York, offering straightforward lodging with practical amenities for business and leisure travelers. The hotel provides a complimentary breakfast, free parking, and 24-hour front desk service. Guests traveling with pets will find the property pet-friendly, and an airport shuttle is available for those arriving by air.

The location places guests within a 5-minute drive of Harte Haven Shopping Center and close to Robert Moses State Park in the Thousand Islands region. Massena International Richards Field Airport, the St. Lawrence Seaway's Eisenhower Lock, and Clarkson University are all nearby, making the property convenient for airport access, waterway visits, and university-related stays. The straightforward setting and included amenities suit visitors seeking no-frills accommodation near the Seaway corridor or those with short stays in the North Country.

Guest rating breakdown

Cleanliness 4.0

Comfort 3.9

Service 4.0

Condition 3.7

Amenities 3.5

Location 3.8

Neighborhood 3.7

Value 3.9

Fees and extras

Airport shuttle fee: USD 20 per person (one-way) Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old) Pet deposit: USD 150 per stay Pet fee: USD 30.00 per pet, per day Service animals are exempt from fees Rollaway bed fee: USD 25.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pet policy

We are Pet Friendly and allow up to two dogs in a limited number of rooms. The size limit for any one dog shall be 80 pounds. Other pet types (e.g., cats) may be allowed upon the hotels approval prior to arrival. The Pet Friendly rate is 30 USD per day. A refundable cleaning and damage deposit of 125 USD is required upon check-in. If damage occurs or excessive cleaning is needed, the deposit can become non-refundable and the hotel may charge additionally to cover the costs of repair or cleaning.

Know before you go

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
For details on Best Western's privacy policy, visit www.bestwestern.com/privacy .

Frequently asked questions

What are the check-in and check-out times?: Check-in starts at 3:00 PM - 3:00 AM. Check-out is by 11:00 AM.
Are taxes and fees included in the price?: Yes. Every total shown includes taxes and fees, and we never add a booking fee. Resort fees, where a hotel charges them, are collected at the property.
Is SureStay by Best Western Massena pet-friendly?: Yes — this property accepts pets. Charges and restrictions vary, so check the pet policy under Property details or call us before you book.
How far is the airport?: Massena International Richards Field Airport (MSS) is about 8 mi away.

Something else? Call us any time on +1 (833) 311-3855 .

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