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2.5-star hotel Pet friendly

Tru By Hilton Albany Crossgates Mall

1651 Western Avenue, Albany, NY
4.3
Very good 1,001 guest reviews
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Where you'll be in Albany, NY

1651 Western Avenue, Albany, NY

Nearby

Us Army Rotc
2.5 mi
University At Albany
2.5 mi
University Art Museum
2.5 mi
Albany Pine Bush Preserve
3.4 mi
Us Air Force Reserve Recruit
3.5 mi
Colonie Center
5 mi
St Peter's Hospital
5.2 mi

What's included

All 47 amenities

Property Services

  • Dry cleaning/laundry service
  • Water dispenser
  • Coffee/tea in common areas
  • Laundry facilities
  • Television in common areas
  • Luggage storage
  • Express check-out
  • 24-hour front desk
  • Housekeeping on request
  • Professional property host/manager
  • LGBTQIA+ friendly

Pool & Spa

  • Swimming pool
  • Number of indoor pools - 1
  • Billiards or pool table

Internet

  • Free wired internet
  • Free WiFi

Accessibility

  • Wheelchair accessible parking
  • No accessible shuttle
  • Wheelchair-accessible on-site restaurant
  • Number of accessible parking spaces - 6
  • Wheelchair-accessible meeting spaces/business center
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Well-lit path to entrance
  • Stair-free path to entrance

Food & Drink

  • Free buffet breakfast
  • Free breakfast
  • Vending machine
  • Snack bar/deli

Things to Do

  • Fitness facilities

Business

  • Banquet hall
  • Meeting rooms
  • Business center
  • Computer station
  • 24-hour business center

Policies

  • Smoke-free property

Parking & Transport

  • Free self parking

Pets

  • Maximum number of pets per room 2
  • Only dogs and cats are allowed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed

Family

  • No rollaway/extra beds available

Property details

Check-in3:00 PM - midnight
Check-out12:00 PM
About Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall is a 2.5-star hotel in Albany, New York, operated by the Hilton brand. The property sits within the Crossgates Mall shopping center, a 5-minute walk from the mall itself and a 4-minute drive from the University at Albany campus.

The hotel offers complimentary breakfast, a fitness center, and a bar and lounge. A business center and conference room are available for guests who need to work, and the front desk is staffed around the clock.

The location places you near the University at Albany and the University Art Museum, as well as the Army ROTC facility. Colonie Center Mall is 3.4 miles away, and Albany Medical Center is 5 miles distant. The proximity to shopping, education facilities, and the medical center makes the property practical for visitors attending university events, business travelers, and those accessing regional healthcare services.

Guest rating breakdown
Cleanliness 4.5
Comfort 4.4
Service 4.5
Condition 4.5
Amenities 4.4
Neighborhood 4.2
Fees and extras
  • You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Breakage deposit: USD 150 per stay We have included all charges provided to us by the property. Pet fee: USD 75 per accommodation, per stay Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Onsite parties or group events are strictly prohibited
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Pet policy
  • Pets are allowed with a non-refundable deposit collected at check-in.
Know before you go
  • Pool access available from 7:00 AM to 11:00 PM.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What are the check-in and check-out times?
Check-in starts at 3:00 PM - midnight. Check-out is by 12:00 PM.
Are taxes and fees included in the price?
Yes. Every total shown includes taxes and fees, and we never add a booking fee. Resort fees, where a hotel charges them, are collected at the property.
Is Tru By Hilton Albany Crossgates Mall pet-friendly?
Yes — this property accepts pets. Charges and restrictions vary, so check the pet policy under Property details or call us before you book.

Something else? Call us any time on +1 (833) 311-3855 .

Talk to us about this property

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